Remote Infrastructure Management Services (RIMS) Remote Infrastructure Management Services (RIMS)

Remote IT Infrastructure Management Services offered from VAMA:

  • Multi-Vendor Management Services
  • Asset management
  • Help-Desk services
  • Server management
  • Storage management
  • Network management
  • E-mail management
  • Monitoring services
  • Data Center management
  • System Integration
  • Service Desk Management
  • Servers, Network and Systems Management
  • Desk-Side Management
  • Network (WAN & LAN) Management
  • Generating of reports for LAN, WAN and Servers uptime and optimization tasks
  • Application Support
  • Mail, Web, FTP and Database Management in Heterogeneous Environment
  • Web, FTP and Database Security Management
  • Asset Management
  • Enterprise Virus Protection through Gateway level Security
  • Monitoring of Alerts through various threats
  • Managed Firewall/ VPN/ IDS/IPS Solutions
  • Firewall Policies for secured communications
  • Device Configuration Backups for redundancy
  • Vulnerability Advisory test services for hardening the Servers, Workstations and Networking equipment
  • E-mail Security Management
  • Identity & Access Management
  • End Point Security Management

Strengths and Capabilities of VAMA for RIMS

Dedicated Resources for following:

  • Applications:
    • DC, ADC, LDAP, File & Print, Web, FTP, e-Mail Solutions, SharePoint Services, Database, Etc.,
  • Servers:
    • Microsoft Windows, Linux and Open Source Solutions
  • HPC Environment:
    • End to end Implementation and support
  • Security:
    • Unified Threat Management (UTM), VPN and Enterprise Antivirus Solution
  • Storage Solution:
    • SAN, NAS, Unified Storage and Tape Library
  • Database:
    • My Sql, Sql Server and Oracle
  • Backup:
    • Backup and Archival Solutions for Applications and Database
  • Virtualization:
    • VMWare, Citrix and Hyper-V
  • Experienced and Certified Resources supporting Remote Infrastructure Management Services (RIMS) and Facility Management Services (FMS)
  • Dedicated Service personnel for each client along with stand-by resources
  • Maximum service delivery as per SLA
  • Single point of contact per client
  • End to end solutions under single roof

Remote Infrastructure Management Services (RIMS)

The Support - Any Time any Where

VAMA IT Staff will be available remotely for 24x7x365 days to monitor and management of your IT Infrastructure and Services hosted in Data Center.

  • Real-Time equipment monitoring
  • Rapid identification of the Issues/Events occurred
  • Quick response and resolution
  • Root cause analysis of the event
  • Minimizing downtime and maximum availability of Servers, Storage and Network, Security and Services
  • Preventive Maintenance and Pre-Failure alerts and diagnosis
  • Patch Management and OS Security Updates as appropriate
  • Delivery of Services exceeding the SLA Agreement
  • Cost effective solution